Release notes
This release expands the database to include two new columns to identify if a consumer opted to publish their complaint narrative and to identify if a complaint is related to a Servicemember or Older American.
This release expands the database to include consumer complaint narratives and company public responses dating back to March 19, 2015.
Consumers' descriptions of what happened are included if consumers consent to publishing the description and after we take steps to remove personal information.
Companies' public-facing responses to complaints are included if companies choose to publish one. Companies may select a public response from a set list of options as soon as they respond to the complaint, but no later than 180 days after the complaint was sent to the company for response.
For complaints where consumers consent to publishing the description of what happened, only the first 3 digits of the consumer-reported ZIP codes are displayed.
This release expands the database to include complaints we’ve received about prepaid cards, other consumer loans, and other financial services dating back to July 19, 2014.
This release expands the database to include complaints we’ve received about payday loans dating back to November 6, 2013.
This release includes complaints received after March 12, 2014, when the Bureau's case management system was upgraded. It also includes updates to older complaints that have happened since that date.
This release reflects changes to the consumer complaint form.
- The issues consumers can select on the student loan complaint form were revised. “Repaying your loan” and “Problems when you are unable to pay” were removed and “Can’t pay my loan” and “Dealing with my lender or servicer” were added.
- Consumers can now select a sub-issue for student loan complaints.
- Consumers can now submit a credit reporting complaint about the issues “Incorrect information on my credit report” and “Credit reporting company’s investigation” without first filing a dispute with the credit reporting company.
This release expands the database to include complaints we’ve received about debt collection dating back to July 10, 2013. Additionally, consumer-reported ZIP codes for areas with populations of 20,000 or fewer persons are no longer included in the database.
This release expands the database to include complaints we’ve received about credit reporting dating back to October 22, 2012 and about money transfers dating back to April 4, 2013. It also adds the Sub-issue and State data fields. More information on the newly added fields can be found in the Field Reference, above.
This release expanded the database to include complaints we’ve received related to mortgages dating back to December 1, 2011 and bank accounts and services, private student loans, and other consumer loans dating back to March 1, 2012. It also added the Sub-product data field.
This release expanded the database to include credit card complaints dating back to December 1, 2011.
This release included complaints about credit cards received on or after June 1, 2012.